Automated Outreach Sequence Explained
Automated outreach will email one contact at a time. It will cycle through your first, second, and third attempts, waiting the specified number of days before each follow-up attempt, to the first contact in line. If you do not receive a reply after the sequence has been completed, it will move on to the next contact and repeat the same process.
So, the sequence will go like this:
Contact A: 1st Attempt
-- wait x days
Contact A: 2nd Attempt
-- wait x days
Contact A: 3rd Attempt
-- wait x days
If no response from Contact A:
Contact B: 1st Attempt
-- wait x days
Contact B: 2nd Attempt
-- wait x days
Contact B: 3rd Attempt
...
Contacts are emailed in the order that they are arranged on the Personalize stage of the Workflow. If you want to change this order at a later date, you can rearrange the contacts from the Opportunity Details page. Scroll to the 'Contact Info' box. From here, hover over the contact until you see a grid of dots. Use this handle to drag contacts into a new order. Contacts at the top of the list will take priority.
