What Is the Difference Between Adding a User and Adding an Email Account?

Adding a User and adding an Email Account are two different actions. Both options require you to connect an email account to Pitchbox.

Users 🧑

Users have their own dedicated Pitchbox account with their own sign-in credentials. There are various User roles to choose from when adding a new team member to your Pitchbox account.

You can control the permissions a User has from within the User settings. Team members can gain access to campaigns, incoming and outbound emails, and more.

Read this Knowledge Base article to find out how to add a new user.

Email Accounts 📧

When you add an Email Account, multiple team members can send outreach emails from that email account in Pitchbox. Email Accounts are not User-specific. User permissions for each Email Account are determined by Project Access in the Email Account settings.

Email Accounts are responsible for sending your email outreach or communications inside Pitchbox.

You can check your Email Account and User limits from the Billing & Plans page. If you wish to increase your plan limits, please contact support@pitchbox.com for more information.