How Do I Unsubscribe a Contact?

There are two ways to unsubscribe a contact from receiving your emails:

  • Opportunity Details
  • Address Book

Locate the contact or opportunity using the search bar at the top of your screen. On the 'Opportunity Details' page, you will see a list of contacts in the section 'Contact Info' on the right-hand side of your screen. Hover your mouse over the contact you wish to unsubscribe, click the unsubscribe symbol to mark the contact as unsubscribed:



A pop-up will ask you to confirm the action by clicking 'Okay'. 


The second way to do this by using your Address Book.me_address_book.png

When inside the Address Book, you can search for the specific contact that you would like to unsubscribe. Hover your mouse is over the contact and click the unsubscribe symbol to mark the email as unsubscribed.


When you finish unsubscribing a contact, you can check that your actions have been confirmed by the contact being updated with a red unsubscribe symbol next to their name in any of the places previously mentioned.


Your unsubscribed contacts will now appear in your 'Do Not Email' list. Visit this Knowledge Base article to read more about managing your 'Do Not Email' list

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